At BulkUp.co.za, your satisfaction is our priority. That’s why we offer a Purchase Protection & Money Back Guarantee on eligible orders to ensure you shop with confidence.

What Our Guarantee Covers

We are committed to resolving any issues related to:

• Orders that arrive damaged or faulty
• Incorrect or incomplete deliveries
• Orders that do not arrive within a reasonable timeframe (beyond 15 working days unless otherwise communicated)
• Quality issues that are not in line with the product description

In such cases, we will either:

• Offer a replacement,
• Provide a full or partial refund, or
• Issue store credit — based on your preference and the situation.

When You’re Eligible

To qualify for our Money Back Guarantee:

• You must report the issue within 7 days of delivery
• You must provide clear evidence (e.g. photos of damaged or incorrect items)
• Items must be unused, in their original packaging, unless the issue is with the item’s condition on arrival

What’s Not Covered

The following are not covered under the Guarantee:

• Buyer’s remorse or change of mind (unless item is unused and returnable)
• Delays caused by incorrect shipping details provided by you
• Minor variations in color or design due to batch differences
• Items marked “Non-returnable” on the product page

How to Request a Refund or Replacement

1. Email us at info@bulkup.co.za or
2. WhatsApp us at +27 74 664 4331
3. Include your order number, details of the issue, and photos if applicable

Our support team will respond within 24–48 hours to assist you.

Refund Processing

If your claim is approved:

• Refunds are processed within 3–7 working days
• Refunds will be made to your original payment method or as store credit
• In some cases, we may arrange collection or return of goods before issuing a refund

Final Note

While we aim to handle all issues fairly and promptly, BulkUp.co.za reserves the right to assess each refund or return request on a case-by-case basis. We are always here to work with you toward a fair outcome.