At BulkUp.co.za, your satisfaction is important to us. If you’re not completely happy with your purchase, we’re here to help. Our return process is simple, transparent, and built around fairness for both our customers and our suppliers.

✅ Our Return Policy

• We accept returns within 7 days of receiving your order.
• Items must be unused, in their original condition and packaging.
• You will need to provide proof of purchase (invoice or order number).
• If the item is damaged, defective, or not as described, we will handle the return at our expense.
• If you return an item for personal reasons (e.g. wrong size or changed mind), you are responsible for return shipping costs.

🔄 Exchanges

Need a different size or item?

• Contact us to arrange an exchange within 7 days of receiving your order.
• Exchanges are subject to stock availability.
• Return shipping fees apply for voluntary exchanges (unless it’s a fault on our side).

🚚 How to Return or Exchange an Item

1. Contact us at info@bulkup.co.za or via WhatsApp +27 74 664 4331
2. Tell us your order number and reason for return or exchange.
3. We’ll guide you through the next steps, including where to send your item.
4. Once we receive and inspect your item, we’ll confirm the exchange or refund.

⚠️ Non-Returnable Items

Some items cannot be returned for hygiene or safety reasons, including:

• Opened cosmetics, personal care products
• Custom or made-to-order items
• Items marked Final Sale or Non-Returnable

💰 Refunds

• Approved refunds will be processed within 7 working days of receiving your return.
• Refunds are issued to your original payment method unless otherwise agreed.
• Refunds exclude original shipping fees unless the return is due to a BulkUp.co.za error.

Need Help?

We’re here to assist you throughout the process.
📞 WhatsApp: +27 74 664 4331
📧 Email: info@bulkup.co.za